Frequently asked questions

Yes, all of our products are 100% genuine and brand new.

• - Credit card (Visa or MasterCard and American Express);
• - PayPal;
• - Bank Deposit (by arrangement)

The credit card surcharges are as follows:

Visa or Mastercard - A surcharge of 1% of the order value (cost of item/s plus any shipping costs). The surcharge amount will be specified at checkout.

American Express - A surcharge of 1.5% of the order value (cost of item/s plus any shipping costs). The surcharge amount will be specified at checkout.

Yes, we do. Please contact us at sales@progadgets.com.au.

During promotional periods, a discount may apply when an add on item is purchased with the selected item - this will be clearly stated on our product page. A maximum of 10 add on items can be purchased with the selected item. The discounted price of any add on item/s will be specified at checkout. Any discount applying to the add on item/s will be removed if the selected item is removed from cart.

Follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You'll then receive an email to reset your password.

Pick up is by appointment only for orders placed online (see FAQ below). Our store and warehouse are not open for walk-in purchases.

When placing the order, you can select the pick-up service at checkout. After we receive your order, our team will send you an email notification within 24 hours (excluding weekends and public holidays) to advise a pickup window and the address.

Pick up times are on weekdays (excluding public holidays) and between 11am and 1pm and between 2pm and 4pm or as otherwise advised by our team in our email notification.

PRO gadgets currently ships to Australia and New Zealand.

After we dispatch your order, you will receive an email confirming that your order has been dispatched.

Item/s will be dispatched from Oakleigh, Victoria, within 24 hours (excluding weekends and public holidays) after full payment has been received by PRO gadgets as cleared funds. Exceptions apply for pre-sale/pre-order items, where an estimated date for stock arrival will be indicated on our website.

• The following is a guideline of delivery times:
• 2 - 8 business days for item/s sent by regular post within Australia
• 1 - 3 business days for item/s sent by Express post within Australia (Australia Post no longer offers a guarantee as to the timing of Express Post delivery)
• 5 - 7 business days for item/s sent by Express Courier International to New Zealand
• 6 - 10 business days for item/s sent by Air Mail to New Zealand

Please note that the above delivery times are a guideline only, and delivery times may vary.

We will always dispatch your order within 24 hours (excluding weekends and public holidays). Items should generally arrive within the timeframes specified above, but delays can occur. If you don't receive your order within the above time frames, please don't hesitate to contact us at sales@progadgets.com.au.

The majority of items we send will include tracking, and the tracking number will be specified on your email dispatch notification. However, occasionally, certain items may be sent without tracking. If your order was sent without tracking, please allow between 2 and 8 business days for delivery in Australia.

For change of mind or mistaken purchases, you can return your item to us within 30 days of purchase for a refund if it is brand new with unopened packaging. At this stage, we only offer refunds rather than exchanges to minimise delays for you. Please contact us at sales@progadgets.com.au for more information. Please also see our Terms and Conditions of Sale.

Upon receiving the returned item which meets our change of mind or mistaken purchase policy requirements, we will process a refund according to the payment method used to purchase the item. Please allow between 7 and 14 days for the refund to be processed from when we receive the returned item.

To minimise delays for you, we don't offer exchanges at this stage.

Our apologies in advance if this occurs! If you have received an incorrect or faulty item, please contact us straight away at sales@progadgets.com.au (with photos of the item), and our team will assist you.

PRO gadgets will replace any item which is confirmed to have a manufacturing defect within 12 months of the date of purchase (excluding LifeProof – please see FAQ 3 below). If a replacement is not available, we will issue a refund. For more information about faulty items and our obligations under the Australian Consumer Law, please see our Terms and Conditions of Sale.

If you consider that there is a fault or manufacturing defect with any item, please contact us at sales@progadgets.com.au.

To speed up the process and your waiting time, we highly recommend that you send us your order number, photos or a video indicating the fault or issue, plus a short message to describe the fault or issue.

All LifeProof cases comes with 12 months warranty from the date of purchase. The warranty is managed by LifeProof directly. Please see LifeProof warranty for more information.