You agree to be bound by the following terms and conditions when ordering items from Pro-Tential Pty Ltd ABN 32 155 964 248 (“PRO gadgets”) through www.progadgets.com.au.
Your order, once submitted to PRO gadgets, is final and cannot be changed. This includes adding or removing items from your order.
PRO gadgets reserves the right to reject any order you place, and/or to limit quantities on any order, without giving any reason.
Payment for items may be by:
- Visa or Mastercard (A surcharge of 1% of the order value (cost of item/s plus any shipping costs) will apply and the surcharge amount will be specified at checkout)
- American Express (A surcharge of 1.5% of the order value (cost of item/s plus any shipping costs) will apply and the surcharge amount will be specified at checkout)
- PayPal (no surcharge)
- An alternative method agreed to by PRO gadgets.
Any credit card surcharge paid by you will not be refunded if:
- your order or part of your order is cancelled at your request; and / or
- any item in your order is returned due to your change of mind or mistaken purchase; and / or
- any item in your order is returned to us as ‘return to sender’ by Australia Post or any courier that we use to ship your order; and / or
- any item in your order is returned and is deemed not to be faulty.
The prices of items on www.progadgets.com.au are inclusive of Goods and Services Tax (“GST”). PRO gadgets makes no warranty or representation regarding the applicability of GST to orders made outside of Australia.
Item/s will be dispatched from Oakleigh, Victoria on the next business day (excluding weekends and public holidays) after full payment has been received by PRO gadgets as cleared funds. Exceptions apply for pre-sale/pre-order items, where the estimated date of stock arrival at our warehouse will be indicated on our website.
The following is a guideline of delivery times following dispatch:
- 2 - 8 business days for item/s sent by regular post within Australia
- 1 - 3 business days for item/s sent by Express Post within Australia (Please note that Australia Post does not offer a guarantee as to the timing of all Express Post delivery)
- 5 - 7 business days for item/s sent by Express Courier International to New Zealand
- 6 - 10 business days for item/s sent by Air Mail to New Zealand
PRO gadgets will not be liable for any delivery delays.
For item/s which include free regular post shipping, postage is only FREE for the first delivery attempt to you. If there is any delivery failure not caused by PRO gadgets, PRO gadgets may require a shipping fee to be paid in full by you before PRO gadgets resends the item/s to you.
Any order with a value of less than $250 (inclusive of GST) will be shipped without insurance. Any order with a value of $250 or more (inclusive of GST) will be shipped with insurance of up to $100.
Please note that the Australia Post shipping includes a tracking number.
PRO gadgets is not liable for any loss, theft, or damages to items during shipping / delivery or after delivery. If you would like your order to be shipped with insurance or, where insurance is included, with a higher insured amount, please let us know prior to payment so that we may provide you with a new shipping quotation.
For any order where pick up has been selected, any in stock item/s will be available for pick up from our Oakleigh, Victoria warehouse on the next business day (excluding weekends and public holidays) after full payment has been received by PRO gadgets as cleared funds. Exceptions apply for pre-sale/pre-order items, where the estimated date of stock arrival will be indicated on our website.
PRO gadgets currently ships to Australia and New Zealand.
For change of mind or incorrect choice purchases, you can return your item to PRO gadgets within 30 days of purchase for a refund if it is brand new with unopened packaging. PRO gadgets offers refunds only, not exchanges.
PRO gadgets may elect to charge a restocking fee of 20% of the value of the item for any change of mind or incorrect choice purchases, and this will be deducted from the refund amount. Also, any shipping costs you incurred (that is, where ‘free shipping’ was not specified) when the item was initially sent to you will not be refunded. Further, any credit card surcharge that you paid in relation to your order will not be refunded.
If the item returned is damaged (excluding faulty items) or not in brand new and unopened condition, PRO gadgets reserves the right to refuse to issue a refund. PRO gadgets may, at our sole discretion, proceed with a refund but there may be a deduction based on the condition of the item. PRO gadgets will inform you of this before progressing with any refund so that you can decide whether or not to go ahead.
If you consider that there is a fault or manufacturing defect with any item, please contact PRO gadgets at sales@progadgets.com.au. PRO gadgets may require the item to be returned for assessment.
If the item is found to be faulty / to have a manufacturing defect then you may request:
- a refund of the item purchase price; or
- a replacement of the item; or
- PRO gadgets to assist in making a claim under any warranty which applies to the item.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Unless otherwise specified in the item description, on or in the item packaging or in written material provided with the item, PRO gadgets will replace any item with a manufacturing defect within 12 months of the date of purchase. This warranty does not cover:
- any exclusions outlined in the manufacturer’s warranty which apply to the item;
- accidental misuse, deliberate misuse or unauthorised alterations;
- accidental damage;
- liquid penetration;
- rust or corrosion;
- cosmetic damage;
- reasonable wear and tear.
The benefits under our warranty are in addition to other rights and remedies under applicable law in relation to the goods.
If the item is not found to be faulty then you will be responsible for all shipping and handling costs incurred by PRO gadgets to resend the item to you. The item will only be resent to you after these costs are received in full by PRO gadgets as cleared funds.
In the unlikely event that PRO gadgets sends you an item which is not what you ordered, please contact us at sales@progadgets.com.au.
PRO gadgets aims to ensure that item descriptions and images are accurate. However, some inaccuracies, typographical errors or misinterpretations may occur. PRO gadgets reserves the right to correct such inaccuracies or typographical errors.
PRO gadgets is always working hard to ensure an easy and smooth shopping experience for you, and strives for 100% customer satisfaction.
If there is anything you think we can improve on, please let us know via sales@progadgets.com.au.
